F.A.C.E.S. (Fast Airport Clearance Experience System) is a facial recognition boarding system that is owned and operated by AirAsia. The first of its kind in Malaysia, this new system aims to create a seamless travel process for guests.
So how does it work?
Just follow these 5 simple steps :
Enrol for F.A.C.E.S.
(one-time only or until the passport expires / replacement of MyKad) at enrolment kiosk with your passport and/or MyKad (for Malaysia domestic flights)
Perform check-in (may also be done before enrolment) and baggage drop
Go to airport security checkpoint, scan your boarding pass and go through verification process by airport authorities
Clear immigration as per usual (for international flights)
Walk up to the auto boarding gate for facial recognition and board flight
This tutorial also tells you how it works:
*F.A.C.E.S. requires guests to complete all steps for successful boarding and the service is currently available for flights departing Senai International Airport in Johor Bahru only from 30 April 2019 onwards.